![]() ![]() We apologise for any inconvenience caused.” They said: “Internet banking and TSB’s mobile app are both available to customers, following maintenance work that took place this morning. We're working as hard as we can to have it up and running again shortly."Īt 10:54am, a spokesperson for TSB confirmed that the issues with online banking have been resolved and customers can access their accounts once more. Sorry, but this means you can't get into the app right now. The full message read: "We're updating our app at the moment to make it better for our customers. When users tried to login to their online banking accounts, they were met with a message that says the app and website were updating and TSB were working to get them up and running once again. Both the website and the app had been scheduled for maintenance overnight but customers said they were still unable to access their accounts this morning (December 3). (Please note that due to the schemes' eligibility criteria not all TSB business customers will be covered by these schemes).TSB's app and online banking are back up and running after issues left thousands of customers frustrated and locked out of their accounts. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. Read more about our lending commitments to you (PDF, 400KB). TSB adheres to The Standards of Lending Practice for business customers which are monitored and enforced by the Lending Standards Board. SC95237.Īuthorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. Registered Office: Henry Duncan House, 120 George Street, Edinburgh, EH2 4LH. Not all telephone banking services are available 24/7. Your Business Banking Call Centre is available from 8am to 6pm Monday to Friday and 9am to 2pm Saturday (excluding UK public holidays).Ĭalls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 03 (lines are open 8am – 6pm Monday to Friday, 9am – 2pm Saturdays). If you’d like this in another format such as large print, Braille or audio please ask in branch. Once your access is all set up, we’ll drop you an email to let you know, so make sure we have your up-to-date email address. Sign the form, collect other required signatures and send back to us:.Fill out the form with the details requested.Download, print and complete the PDF delegate registration form below. ![]()
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